Terms and Conditions
On completion of your order, DP James London will aim to confirm receipt of your order within 24 hours via email notification. If you wish to know the tracking number of your order, please contact us for this information.
The goods will be prepared for delivery and shipped by Royal Mail Signed For or similar within 24 hours, with the exception of orders placed at the weekend which will be shipped the next working day. Goods in transit are fully insured by our shipping handlers.
If your parcel hasn’t arrived within the specified time please contact us immediately on + 44 (0) 7963 707 226.
RETURNS POLICY
We hope you are completely satisfied with your DP James boots. However, if you wish to return your purchase, you may notify us within 14 calendar days of receiving your order.
To arrange a return, please contact us by email with your order number. Once you have notified us of your decision to return an item, you have a further 14 days to send it back.
Boots should be returned unworn, other than being tried on to establish fit, and wherever possible in their original packaging. Please take care when trying on your boots, particularly on hard surfaces. Any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics and fit may be deducted from your refund.
Customers are responsible for arranging and paying for return postage for change-of-mind returns. We recommend using a tracked and insured service and retaining proof of postage.
This policy does not affect your statutory rights in relation to faulty or incorrectly supplied goods.
EXCHANGES
We are happy to arrange exchanges for a different size, colour or style, subject to availability.
Please contact us before returning your boots so we can discuss the replacement you require. If the replacement is more expensive, any difference in price will be payable before dispatch.
Customers are responsible for return postage on exchanges requested for reasons of size or preference. Any additional delivery charges will be confirmed before the exchange is arranged.
REFUNDS
Once your return has been received and inspected, we will process any refund due within 7 days, using the original payment method.
Where required by applicable consumer law, refunds will include the original standard delivery charge. Additional charges for premium or express delivery are not refundable unless required by law.
We do not charge restocking fees.
Please note that your bank or payment provider may take additional time to credit the refund to your account.
INTERNATIONAL RETURNS
For returns from outside the European Union, please contact us before dispatching your parcel for the appropriate return instructions.
Where customs documentation is required, the parcel should be accurately declared as returned merchandise.
We recommend using a tracked and insured postal or courier service for all international returns.
KLARNA PAYMENTS
Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.